Privacy Policy

A legal disclaimer

Last updated: 12 October 2026

Identity Global, operated in Western Australia, respects your privacy and is committed to handling your personal information with care.

This policy explains how we collect, use, store and share personal information when you visit identity-global.com, contact us, or use our colour consultation, personal styling, wardrobe planning, wardrobe editing and confidence coaching services.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address and telephone number.
Your address when needed for an in-home appointment.
Information about your bookings, purchases and payments.
Your style preferences, colour preferences, wardrobe needs and personal goals.
Information you choose to share in enquiries, questionnaires or consultations.
Photographs you provide or agree to have taken for consultation purposes.
Technical information about website visits, such as IP address, browser type, pages viewed and device information.

Please share only information relevant to your enquiry or service. You do not need to provide detailed medical information to receive styling or colour advice. If sensitive information is reasonably necessary for a service, we will explain why and seek your consent before collecting it, unless otherwise permitted by law.

How we collect information

We generally collect personal information directly from you when you:

Complete a website enquiry or booking form.
Contact us by email, telephone or social media.
Participate in a consultation, coaching session or questionnaire.
Purchase a service or digital resource, where available.
Subscribe to receive news, resources or offers.

Some website information may be collected automatically through cookies and similar technologies.

You may make a general enquiry without identifying yourself, or use a preferred name where practical. We may need accurate contact and billing information to arrange appointments or provide paid services. If you choose not to provide necessary information, we may be unable to deliver the requested service.

How we use your information

We use personal information to:

Respond to enquiries and arrange appointments.
Provide advice and services suited to your needs.
Prepare personalised colour, style or wardrobe recommendations.
Manage payments, invoices and business records.
Communicate about bookings and services you have requested.
Send marketing communications where you have opted in or where otherwise permitted by law.
Maintain and improve our website and services.
Meet legal obligations and resolve concerns.

We do not sell or rent your personal information.

Personal stories, photographs and testimonials

We recognise that conversations about confidence, identity and life changes can be personal. We treat consultation information respectfully and limit its use to providing our services and managing our business, subject to lawful disclosure requirements.

We will seek your separate permission before publishing identifiable photographs, testimonials or personal stories on our website, social media or other marketing materials. Agreeing to a consultation does not automatically give permission for promotional use.

You may contact us to withdraw permission for future promotional use. We will discuss what can reasonably be removed from materials we control.

Sharing information with service providers

We may share information with service providers where needed to operate our business, including providers of website hosting, booking systems, email, cloud storage, payment processing, accounting and online meeting services.

We limit the information shared to what is reasonably needed for the relevant purpose. Payment providers may collect and process payment details under their own privacy policies.

We may also disclose information with your permission, or where disclosure is required or authorised by law.

Overseas storage and processing

Some technology providers may store or process personal information outside Australia.

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Where applicable, we take reasonable steps required by Australian privacy law when disclosing personal information overseas.

Cookies and website analytics

Our website may use cookies and similar technologies to support website functions, remember preferences and help us understand how visitors use the site.

We use Google for website analytics.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may affect website functionality.

Marketing communications

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary messages about your appointments, purchases or services.

Storage and security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, alteration and disclosure. Access is limited to those who need the information for a legitimate business purpose.

No online system is completely secure. We retain personal information only for as long as reasonably needed to provide services, maintain necessary records and meet legal obligations. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

Access and corrections

You can contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. We will respond within a reasonable period, generally within 30 days. If we cannot fulfil your request, we will explain the reason and any available next steps.

Privacy questions and complaints

If you have a question or concern about how we handle your information, please contact:
Identity Global
Email: kmgacoach@gmail.com
Website: identity-global.com

Please explain your concern and how you would like us to resolve it. We will acknowledge your complaint and aim to respond within 30 days. If more time is needed, we will keep you informed.

If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. The OAIC can advise whether your complaint falls within its jurisdiction.

External links

Our website may link to other websites or social media platforms. Those services manage personal information under their own privacy policies, which we encourage you to review.

Changes to this policy

We may update this policy as our services, technology or legal obligations change. The current version will be published on this page with an updated date.