A legal disclaimer

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Refund Policy

Last updated: 12 October 2026

At Identity Global, we want you to feel comfortable and informed when booking our colour consultations, personal styling, wardrobe services and confidence coaching.

This policy explains when refunds are available and how to request one. It should be read alongside our Terms and Conditions.

1. Our 14-day refund request period

For a change of mind, you may request a refund within 14 calendar days of booking or purchasing, provided you contact us before your appointment begins or the service has been fully delivered.

For eligible requests, we will refund the amount paid, less any reasonable deductions described below.

Requests made after 14 days will be considered individually. This timeframe does not restrict your rights under Australian Consumer Law.

2. When a partial refund may apply

For change-of-mind cancellations, a refund may be reduced by:

• A reasonable booking or administration fee, where its amount and cancellation conditions were disclosed and agreed before payment.

• Reasonable travel costs already incurred specifically for your appointment, where the travel charges and cancellation conditions were disclosed and agreed before payment.

• The agreed value of services already provided, including any separately priced preparation work authorised by you.

Deductions will reflect actual services delivered or reasonable costs incurred. We will take account of costs saved, recoverable expenses and whether the appointment can be rebooked. We will not deduct the same cost twice or charge for travel that has not occurred or been incurred.

We will explain any deductions and the refund calculation in writing. No new cancellation fee will be introduced after you have booked.

3. When a full refund is available

You will receive a full refund for a service that has not been provided where:

• You make an eligible change-of-mind request within 14 days and no permitted deductions apply.

• Identity Global cancels your booking and you choose a refund rather than an alternative appointment.

• We cannot provide the agreed service and a full refund is required under Australian Consumer Law.

Where only part of a package has been delivered, any refund for the remaining services will be calculated using the pricing agreed when you purchased.

4. Problems with a service or product

Our services and products come with consumer guarantees under Australian Consumer Law that cannot be excluded.

If a service has a major failure, you may be entitled to cancel and receive a refund for the unused portion, or other remedies available under the law. For a minor problem that can be fixed, we will have a reasonable opportunity to correct it without additional charge. If it is not corrected within a reasonable time, further remedies may be available.

Booking fees or travel deductions will not be used to reduce any refund or compensation you are legally entitled to receive.

Please contact us if your service or resource is faulty, materially different from its description, or otherwise fails an applicable consumer guarantee. The 14-day change-of-mind period does not apply to these claims.

5. Completed services and digital resources

A change of mind after a service has been fully delivered does not ordinarily qualify for a refund. Your consumer rights still apply if there is a problem with the service.

For digital resources, change-of-mind refunds are available within 14 days only if the resource has not been accessed or downloaded. This condition does not affect your rights if the resource is faulty, inaccessible or materially different from its description.

6. Rescheduling

If you would prefer to reschedule rather than cancel, please contact us as soon as possible. Alternative appointments are subject to availability, and any applicable rescheduling conditions must have been disclosed before booking.

You do not have to accept a credit or alternative appointment where you are entitled to a monetary refund.

7. How to request a refund

Please email kmgacoach@gmail.com

• Your full name.

• Your booking or purchase date.

• The service or resource purchased.

• Your receipt, invoice number or other proof of purchase.

• The reason for your request.

We aim to respond within five business days. If more information is needed, we will let you know.

Approved refunds will generally be issued within 10 business days of approval, using the original payment method unless another method is agreed. Your financial institution may take additional time to display the funds.

8. Your consumer rights

Nothing in this policy excludes, restricts or modifies rights or remedies available under Australian Consumer Law. If this policy conflicts with those rights, the law takes precedence.

Contact

Identity Global
Email: kmgacoach@gmail.com
Website: identity-global.com